Customer relationship management (CRM)

Deliver exceptional customer experience through your CRM

Your customer relationship management (CRM) system is key to the ongoing success of your business. By saving, tracking, and managing information across your current and potential customers, your CRM can offer insights into your business processes and provide opportunities for growth. 

As technology advances and your customer information grows and evolves, you need a robust CRM system that helps you keep on top of your customer analytics and make strategic decisions to boost efficiency and enhance customer satisfaction. At BDO, we can help you implement and maintain a CRM that helps you meet your business objectives. 

Our team has deep experience across industries in all aspects of CRM. We’ll look closely at your business and industry requirements to select or improve your CRM in line with your business requirements. We can identify areas for automation, analytics, and integration, helping you to create and implement your CRM strategy and draw deeper insights from your data.

How BDO can help

Our CRM expertise can be applied to a variety of different functions, including customer relationships, customer service, contracts and documents, marketing and campaigns, pipeline and deals, and sales management.

We provide a wide range of CRM services, including:

• CRM selection 
• CRM implementation & migration 
• CRM customisation 
• CRM training & support
  
  

Products

• Zoho CRM 
• Zoho One 
• Zoho Desk